Welcome to Cowboy Chic Fashion, where we bring the spirit of the Wild West right to your doorstep! We know you’re eager to saddle up with our authentic Western gear, so we’ve made our shipping and returns policy as clear as a desert sky.

Shipping Information

Order Processing

We process orders faster than a jackrabbit on the run! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to get your Western wear to you:

  • Standard Shipping: $12.95 via DHL or FedEx (arrives in 10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (arrives in 15-25 business days after shipping)

Note: We ship worldwide except to Asia and some remote areas. International orders may be subject to customs fees.

Returns & Exchanges

If your gear isn’t fitting right or doesn’t meet your expectations, we’ll make it right quicker than you can say “yeehaw!” Here’s how our returns work:

The Basics

  • Returns accepted within 15 days of receiving your order
  • Items must be in original condition (unworn, unwashed, with tags attached)
  • Original packaging required
  • Must include order confirmation or receipt

Non-Returnable Items

For hygiene reasons, we can’t accept returns on:

  • All hats (listed under “Hats”, “HATS”, “Men’s hats”, and “Women’s hats”)

Exceptions: We’ll accept returns if hats arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these steps smoother than a well-oiled saddle:

  1. Contact our customer service posse at [email protected] within 15 days
  2. Use our handy template below to make it easy
  3. We’ll send return shipping instructions within 2 business days
  4. Package items securely and ship to our return address

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Howdy Cowboy Chic Team,

I’d like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]
Reason: [Size issue/Quality concern/Changed mind/etc.]
For exchanges: I’d like to exchange for [New Product Name and Size/Color if applicable]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Shipping Back Your Items

  • You’re responsible for return shipping costs unless the item is defective or we made an error
  • We recommend using a trackable shipping service
  • Return Address:
    Ariat Store
    754 Chapmans Lane
    Albuquerque, US 87107

Refund Information

  • Refunds processed within 5-7 business days after we receive your return
  • Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable (unless the return is our error)

Exchanges

Need a different size or style? No problem!

  • Process is the same as returns – just specify you want an exchange
  • We’ll ship your new item once we receive the original
  • Price differences will be adjusted (we’ll invoice you or refund the difference)

Damaged or Defective Items

If your Western gear arrives damaged or defective, contact us immediately at [email protected] with photos. We’ll arrange a free return and send a replacement faster than a mustang at full gallop!

International Returns

For our international partners:

  • You’re responsible for any customs fees or import taxes on returned items
  • International returns may take longer to process
  • Refunds will be in USD and may vary slightly based on exchange rates

Got Questions?

Our customer service posse is ready to help at [email protected]. We aim to respond faster than a jackrabbit on the run!