Welcome to our FAQ corral, where we’ve rounded up answers to all your burning questions about our authentic Western apparel and accessories. Saddle up and read on!
About Our Products
We specialize in handcrafted Western wear that would make any cowboy or cowgirl proud. Our selection includes:
- Authentic belts and buckles (including some mighty fine tooled leather options)
- Stylish hats for men, women, and youth
- Quality wallets and purses
- Western-inspired clothing for everyday wear
You bet your boots they are! Every stitch and buckle comes from our commitment to authentic Western craftsmanship. We use quality materials and pay attention to those important artisan details that make all the difference.
Yes indeed! We’ve got a special selection of Western wear for young buckaroos in our YOUTH collection.
Ordering & Account Questions
Creating an account is as easy as pie! Just head to our checkout page and you’ll have the option to set up an account during your first purchase. This’ll let you track orders faster than a jackrabbit on the run.
Don’t fret, partner! Just click on “Forgot Password” at the login page, and we’ll send you instructions quicker than you can say “yeehaw!”
If your order hasn’t left the corral (our warehouse), we might be able to make changes. Give our customer service posse a holler at [email protected] pronto!
Payment & Pricing
We accept most major payment brands that’ll make your transaction smooth as a well-worn saddle:
- Visa
- MasterCard
- JCB
- PayPal
That’s correct, partner! All our prices are in US dollars, just like the old general store back in the day.
Depending on where you’re located, your country might add customs fees – that’s out of our hands, unfortunately. We recommend checking with your local post office about possible charges.
Shipping & Delivery
We offer two trusty delivery methods:
- Express Trail Ride (Standard Shipping) – $12.95 via DHL or FedEx (10-15 days after dispatch)
- The Cattle Drive (Free Shipping) – Free on orders over $50 via EMS (15-25 days after dispatch)
We take 1-2 business days to carefully select and package your items at our Albuquerque headquarters – we treat every order with the same attention we give to our hand-tooled leather goods.
We ride far and wide, but some remote areas (particularly in Asia) might be off the beaten path for our carriers. If you’re unsure about delivery to your location, just send us a message.
Absolutely! We provide tracking details so you can follow your package’s trail from our workshop to your doorstep, clearer than wagon tracks in fresh mud.
Returns & Exchanges
If your order doesn’t meet your expectations, you have 15 days from receipt to initiate a return. We stand behind every stitch and buckle we deliver!
Just send a message to our customer service posse at [email protected] and they’ll guide you through the process smoother than a line dance at a barn party.
Unless the item arrived damaged or incorrect (which is rarer than a snowstorm in Texas), the return shipping costs are the responsibility of the customer.
Still Got Questions?
Our customer service posse is always ready to help at [email protected]. Whether you’re gearing up for rodeo season or just want to add some Western flair to your everyday look, we’re here to make sure you’re happier than a hog in slop with your Cowboy Chic Fashion experience!
Happy trails, partner!
The Cowboy Chic Fashion Team
754 Chapmans Lane, Albuquerque, US 87107